FAQ

SiliconeReborns

Below you’ll find answers to our most commonly asked questions. If you need further assistance, please contact us.

1. What are silicone reborn dolls?

Silicone reborn dolls are handcrafted, highly realistic collectible dolls made from premium silicone materials. They are carefully painted and assembled to resemble real newborn babies.

At SiliconeReborns, each doll is created as a unique piece of art.

2. Are your dolls handmade?

Yes. Every doll from SiliconeReborns is individually handcrafted and detailed by hand. Because of this, slight variations may occur — making each doll one-of-a-kind.

3. Are these dolls toys for children?

Our silicone reborn dolls are primarily designed for collectors and display purposes. They are not recommended for young children unless specifically stated.

Adult supervision is required if handled by minors.

4. Do you offer custom orders?

Yes, we may offer custom or made-to-order dolls depending on availability.

Custom orders:
• Require a non-refundable deposit
• Have longer processing times
• Cannot be canceled once production begins

Please contact us to discuss custom options.

5. How long does it take to receive my doll?

Processing times vary depending on whether the doll is:

• Ready-to-ship
• Made-to-order
• Fully custom

Typical production time: [Insert timeframe, e.g., 4–8 weeks].

Shipping times depend on your location and carrier.

6. Do you offer payment plans?

We may offer payment plans on select dolls.

Payment plan terms:
• Non-refundable deposit required
• Scheduled payments must be made on time
• Missed payments may result in cancellation without refund

Contact us for details before purchasing.

7. What is your return policy?

Due to the handmade and collectible nature of our dolls:

• All sales are final
• We do not accept returns for change of mind
• Damage must be reported within 48 hours of delivery

Please review our full Refund & Return Policy for complete details.

8. What if my doll arrives damaged?

If your doll arrives damaged:

1. Contact us within 48 hours.

2. Provide clear photos of the doll and packaging.

We will review the claim and determine the appropriate resolution.

9. How should I care for my silicone doll?

To maintain your doll’s condition:

• Handle gently
• Avoid extreme heat
• Do not pull limbs
• Do not use harsh cleaning products
• Keep away from sharp objects

Proper care helps preserve the doll’s realism and longevity.

10. Do you ship internationally?

Yes, we may ship internationally.

Please note:
• Buyers are responsible for customs fees and import taxes.
• Delivery times may vary due to customs processing.

11. Can I cancel my order?

Orders may only be canceled within 24 hours of purchase, provided production has not started.

Custom orders cannot be canceled once work has begun.