Welcome to Silicone Reborn. By purchasing from our website, you agree to the policies outlined below. Please read carefully before placing an order.

1. GENERAL INFORMATION

 Silicone Reborn specializes in handcrafted silicone reborn dolls intended for collectors and artistic display purposes.

By accessing this website and placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian.

We reserve the right to update or modify these policies at any time without prior notice.

2. PRODUCT DISCLAIMER

• All silicone reborn dolls are handmade art dolls.
• Each doll is unique and may have slight imperfections due to the handcrafted process.
• Colors may vary slightly due to lighting, photography, and screen settings.
• Our dolls are collectibles and not intended as toys for young children unless specifically stated.

We are not responsible for damage caused by improper handling, modification, or misuse.

3. ORDER POLICY

• All orders must be paid in full before production or shipment unless a payment plan is agreed upon.
• Custom or made-to-order dolls require processing time (typically [X–X weeks]).
• Once an order is placed, it cannot be canceled if production has already begun.

We reserve the right to refuse or cancel any order at our discretion.

4. PAYMENT POLICY

We accept the following payment methods:
• Credit/Debit Cards
• PayPal
• Approved Payment Plans (if applicable)

Payment plans:
• A non-refundable deposit is required.
• Missed payments may result in cancellation without refund of prior payments.

Chargebacks or disputes filed without contacting us first will result in permanent banning from future purchases.

5. SHIPPING POLICY

• Orders are shipped within 1-3 after completion.
• Tracking information will be provided via email.
• We are not responsible for delays caused by carriers, customs, or natural events.
• International buyers are responsible for customs fees, import taxes, or duties.

Once the package is marked “Delivered” by the carrier, we are not responsible for theft or loss.

Please ensure your shipping address is correct. We are not responsible for packages sent to incorrect addresses provided by the customer.

6. RETURNS & REFUNDS

Due to the custom and handmade nature of silicone reborn dolls:

• All sales are final.
• No returns or refunds are accepted unless the item arrives damaged.

If your doll arrives damaged:
• Contact us within 48 hours of delivery.
• Provide clear photos of the damage and packaging.
• Claims made after 48 hours may not be approved.

If approved, we may:
• Offer a repair
• Provide partial refund
• Offer replacement (if applicable)

Buyer is responsible for return shipping unless otherwise agreed.

7. CUSTOM ORDERS

Custom orders are made specifically to your requested details.

• Deposits are non-refundable.
• Once painting/rooting begins, the order cannot be canceled.
• Minor artistic variations may occur.

We maintain artistic rights and will not replicate another artist’s copyrighted work.

8. CARE INSTRUCTIONS

Silicone reborn dolls require gentle handling.

Do not:
• Pull on limbs
• Expose to extreme heat
• Use harsh cleaning products
• Submerge unless specifically designed for bathing

We are not responsible for damage caused by improper care.

9. INTELLECTUAL PROPERTY

All images, designs, logos, artwork, and content on this website are the property of [Your Business Name].

• You may not copy, reproduce, or use our images without written permission.
• Unauthorized use of photos will result in legal action.

10. PRIVACY POLICY

We respect your privacy.

We collect personal information such as:
• Name
• Email address
• Shipping address
• Payment details

This information is used only to:
• Process orders
• Provide customer service
• Improve website experience

We do not sell or share your personal information with third parties except for payment processing and shipping services.

11. SAFETY NOTICE

Our dolls may contain small parts and are not recommended for children under 14 unless specified.

By purchasing, you acknowledge responsibility for safe handling.

12. LIMITATION OF LIABILITY

Silicone Reborn shall not be liable for:

• Indirect or incidental damages
• Emotional distress
• Misuse or modification of products
• Carrier-related shipping issues

Our maximum liability shall not exceed the amount paid for the product.

13. GOVERNING LAW

These policies are governed by the laws of [Your State/Country]. Any disputes shall be resolved in the appropriate courts of that jurisdiction.

14. CONTACT INFORMATION

For questions or concerns, please contact:

Email: info@SiliconeReborns.com 

We aim to respond within 24–48 business hours.